VOX Privacy Policy

Effective Date: June 25, 2026

Vox Wins, Inc. ("VOX," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the VOX platform, including any AI-powered expert assistant, chatbot, digital persona, conversational agent, or similar artificial intelligence feature made available through the platform (each, an "AI Feature").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected through:

• The VOX platform and related applications;
• AI Features available through the platform;
• Communications with VOX;
• Customer support interactions;
• Websites and services that link to this Privacy Policy.

This Privacy Policy does not apply to third-party websites, services, or applications that may be linked from or integrated with the Services.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Name;
• Email address;
• Account credentials;
• Profile information;
• Payment and billing information;
• Questions, prompts, and messages;
• Uploaded documents and files;
• Images;
• Audio recordings;
• Video recordings;
• Survey responses;
• Feedback and support requests.

Conversation and Interaction Data

When you interact with an AI Feature, we may collect:

• Conversation transcripts;
• Chat history;
• Prompts and questions;
• AI-generated responses;
• Uploaded content;
• Interaction history;
• User feedback.

Voice and Video Information

Certain AI Features may allow voice or video interactions.

When you use those features, we may collect and process:

• Voice recordings;
• Audio files;
• Video recordings;
• Facial images;
• Speech transcriptions;
• Related metadata.

Automatically Collected Information

We may automatically collect:

• Device information;
• Browser type;
• Operating system;
• IP address;
• Session identifiers;
• Usage activity;
• Referring URLs;
• Crash reports;
• Diagnostic data;
• Performance metrics.

Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• Authenticate users;
• Maintain sessions;
• Remember preferences;
• Analyze usage;
• Improve functionality;
• Protect platform security.

You may be able to manage certain cookie settings through your browser.

3. Submission of Confidential Information

Users should not submit material non-public information, trade secrets, regulated data, export-controlled information, or other confidential information unless authorized to do so and unless VOX has expressly agreed in writing to support the applicable compliance requirements.

The Services are not intended to serve as a system of record for highly sensitive or regulated information unless otherwise agreed in writing.

4. How We Use Information

We use information we collect to:

• Provide and operate the Services;
• Enable interactions with AI Features;
• Generate AI-powered responses;
• Process transactions and subscriptions;
• Authenticate users;
• Respond to support requests;
• Monitor platform performance;
• Detect fraud, abuse, and security incidents;
• Maintain and improve platform functionality;
• Comply with legal obligations;
• Enforce our agreements and policies.

5. AI Training and Model Development

VOX does not use your personal information, conversation transcripts, prompts, messages, uploaded files, voice recordings, video recordings, or other content you submit through the Services to train, retrain, fine-tune, or improve general-purpose artificial intelligence models.

Your information is processed to provide the Services, generate requested responses, maintain platform functionality, ensure security, prevent abuse, provide customer support, and comply with legal obligations.

VOX will not sell your conversation data or use your personal information to train foundation models, large language models, or other general-purpose AI systems.

We may use aggregated, anonymized, or de-identified information that cannot reasonably identify an individual to analyze platform performance, improve product functionality, develop features, and support business operations.

6. Information Shared with Experts

AI Features available through the Services may be associated with individual experts, creators, professionals, organizations, or other third parties ("Experts").

When you interact with an AI Feature, information relating to your interaction may be shared with the Expert associated with that AI Feature.

Such information may include:

• Conversation transcripts;
• Questions and prompts;
• Uploaded content;
• Feedback;
• Usage analytics;
• Interaction history.

Experts may use this information to evaluate performance, improve their AI Features, better understand user engagement, and enhance the user experience.

7. Service Providers

We may share information with third-party service providers that assist us in operating the Services, including providers of:

• Cloud hosting;
• Data storage;
• Payment processing;
• Analytics;
• Security monitoring;
• Customer support;
• Communication services;
• Artificial intelligence infrastructure.

These providers are authorized to access information only as necessary to perform services on our behalf and are contractually required to protect the information they receive. VOX does not authorize service providers to use user conversation data to train general-purpose artificial intelligence models.

8. Legal Compliance and Protection

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to legal process;
• Enforce our agreements;
• Protect the rights, safety, and security of VOX, our users, Experts, or the public;
• Investigate fraud, abuse, or violations of our policies.

9. Business Transfers

If VOX is involved in a merger, acquisition, financing transaction, reorganization, bankruptcy proceeding, or sale of assets, information may be transferred as part of that transaction.

10. Data Retention

We retain information for as long as reasonably necessary to:

• Provide and operate the Services;
• Maintain platform functionality;
• Support users and respond to requests;
• Monitor security and prevent abuse;
• Fulfill contractual obligations;
• Resolve disputes;
• Enforce agreements;
• Comply with legal requirements.

During the beta period, VOX may retain conversation transcripts, prompts, responses, uploaded materials, interaction history, system logs, and related session data for purposes including service operation, troubleshooting, security monitoring, abuse prevention, product support, and evaluation of the Services.

At this time, VOX has not established a fixed retention schedule for all categories of beta data. Retention practices may evolve as the Services mature and operational requirements become better defined.

We may also retain:

• Backup copies;
• Security logs;
• Audit records;
• De-identified, anonymized, or aggregated information.

When information is no longer reasonably necessary for the purposes described in this Privacy Policy, we will delete, anonymize, or otherwise dispose of such information in accordance with our retention practices and applicable law.

11. Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include, among other measures:

• Encryption of data at rest;
• Encryption of data transmitted between the Services and external networks using industry-standard transport security protocols;
• Use of segregated cloud network environments, including virtual private cloud (VPC) configurations, designed to restrict unauthorized access to systems and data;
• Access controls designed to limit access to authorized personnel and service providers with a legitimate business need;
• Monitoring, logging, and security measures intended to detect, investigate, and respond to unauthorized access, misuse, or security incidents; and
• Vendor and infrastructure security practices designed to support the confidentiality, integrity, and availability of information processed through the Services.

12. Your Privacy Rights

Depending on your residency, you may have certain rights regarding your personal information, including the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion of personal information;
• Request data portability;
• Object to certain processing activities;
• Withdraw consent where processing is based on consent.

To exercise applicable rights, please contact us using the information below.

13. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), including the right to:

• Know what personal information we collect;
• Access personal information;
• Correct inaccurate information;
• Request deletion of personal information;
• Receive information about disclosures of personal information.

VOX does not sell personal information and does not share personal information for cross-context behavioral advertising as those terms are defined under California law.

We do not knowingly collect or process sensitive personal information for purposes requiring a right to limit under California law.

14. International Users

Your information may be processed, stored, and transferred in the United States and other jurisdictions where VOX or its service providers operate.

By using the Services, you acknowledge that your information may be transferred to countries that may have data protection laws different from those in your jurisdiction.

Where required, VOX will implement appropriate safeguards for international transfers.

15. Children's Privacy

The Services are not intended for individuals under the age of eighteen (18).

We do not knowingly collect personal information from children. If we learn that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may provide notice through the Services or by other reasonable means.

The updated Privacy Policy will become effective when posted with a revised Effective Date.

17. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Vox Wins, Inc.

Email: support@voxwins.com

Address: 10 Liberty street, 39B, NY 10005